Call Monday through Saturday and talk to someone who can actually book you, or send the form any hour — the callback confirms a real window, and the $25 coupon rides along automatically.
"Fridge warm since yesterday, freezer fine" beats "it's broken" — it decides which parts ride the van to your door.
Sticker inside the door frame, behind the kick panel, or under the lid. Optional, but it's the single best predictor of a one-visit fix.
Routes plan by area, so a ZIP plus morning-or-afternoon preference gets you the tightest honest window on the board.



The form takes a minute, the callback usually lands within the hour on working days.